Refund policy

We want you to love your Intuitive Charms piece - but if it's not quite right, we're here to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@intuitivecharms.com.au. Please note that returns will need to be sent to our warehouse in Sydney. When you contact us, we’ll send you instructions on how and where to send your package.

Please note that customers are responsible for covering the cost of shipping. We recommend using a trackable service, as we cannot be held responsible for lost parcels. Once we receive and inspect your return, your refund will be processed to your original payment method. Shipping fees of your original order are non-refundable.

You can always contact us for any return question at contact@intuitivecharms.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product arrives damaged, we offer a replacement item or store credit. You will be required to take a photo for any damage claims. Items intentionally damaged or not returned in their original condition may be refused a refund.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you'd like a different size or colour of the same product, we're happy to arrange an exchange - as long as the item is the same price. Customers are responsible for both the return shipping and reshipping costs. Also note, the original shipping costs are non-refundable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@intuitivecharms.com.au.