FAQs
Find answers to common questions about Intuitive Charms - from shipping and returns to materials custom orders, and jewellery care.
general
Are your pieces handmade?
Yes! Every piece at Intuitive Charms is handcrafted with care and intention. All items are made to order, so each one is uniquely yours.
What materials do you use?
We use natural gemstones, quality beads and durable cords. Each crystal is chosen for its energy and beauty, ensuring every piece feels special. For more information, check out the description in each product to see specific materials used.
Do you use real crystals?
Yes - each jewellery piece contains genuine crystals unless specified in the product description. We uptake the most care in sourcing high quality material.
Can I request a custom design?
Yes, we love creating meaningful custom pieces. Get in touch through our contact page to chat about your idea.
How do I put on an adjustable bracelet?
To put on an adjustable bracelet pull on the beads next to the clasp to open the bracelet. It will extend from each side. After putting it on your wrist, hold one of the end beads with the hand the bracelet is on, and using your other hand pull the other side. Please check this video for a demonstration.
sizing
How do I find my size?
Measure your wrist using our size guide here.
Do you create custom bracelet sizes?
Yes, as we custom make all products, we are able to make any size you desire. if your wanted size is not listed on the product page, please contact us directly.
Do you offer exchanges if I ordered the wrong size?
Yes, please refer to our returns & exchange policy. Please note you will need to cover all costs for shipping.
What size do I get if I'm purchasing a gift?
If you're purchasing as a gift, we recommend the following sizes:
- Kids under 12: Size XS (14.5cm or smaller)
- Adult woman with small wrists: Size S (15.5cm or smaller)
- Adult woman: Size M (17cm)
- Adult woman with larger wrists: Size L (18cm or larger)
- Adult man with small wrists: Size M (16.5cm or smaller)
- Adult man: Size L (18cm)
- Adult man with larger wrists: Size XL (19.5cm or larger)
These are general guidelines, so we recommend measuring the recipient's wrist, or comparing it to your own as a reference.
maintenance
will my jewellery tarnish?
Like all well-loved treasures, our jewellery may gently age over time. While gemstones won't tarnish, some - such as rose quartz - may lighten with constant sunlight exposure. Highlight beads will slowly fade to clear, adding to their story. Our gold stainless steel pieces are PVD plated for lasting shine, though natural fading may occur depending on your skin type and how often they're worn.
Can I take a shower and swim with my jewellery?
You can shower and swim with your jewellery on. However, note that some details, such as the highlight beads, may fade or tarnish over with water exposure. For optimal condition, keep the jewellery out of water and take it off when exercising.
Do you offer repairs?
Yes we offer repairs starting from $10. Please contact us directly to let us know what needs repairs and we will give you a quote.
* If your jewellery has been delivered damaged, please get in touch with us right away so we can arrange a full refund.
orders & delivery
How long will my order take?
Since all items are handcrafted, please allow a short processing time before shipping. In most cases, it will take 3-7 business days before being shipped. During peak seasons items may take longer to dispatch, but we will notify you for any delays. After dispatch it will depend on which shipping option you have picked. Please look at our shipping guide for more details.
How is the jewellery packaged for shipping?
All jewellery comes with an information card about the relevant crystal and is carefully placed in a small organza pouch.
If you are purchasing the jewellery as a gift, you can also choose to add a beautiful gift box with a leatherette pouch.
We take extra care when preparing your order for shipping. Each piece is securely protected before being placed in a sturdy shipping box, ensuring that your jewellery arrives safely and beautifully presented.
How do I track my order?
After your order is dispatched, we will notify you and provide a shipping tracking number, where you will be able to track the status of your order.
How much is shipping?
We currently ship to Australia wide using Australia Post. For Australia wide we charge a flat rate of $10 for regular postage and $20 for express postage.
For international delivery, there is a flat rate depending on the country of delivery. Ranges are from $25 - $65 AUD.
All orders are packaged inside a box to ensure delivery security.
Check out our shipping guide for more details on shipping costs.
Do you offer express shipping?
Yes we do. All express shipping include express dispatch. We will do our best to dispatch within 1-3 business days of purchase date. However, please note that for larger orders, processing times may take a little longer. If you are placing a large or urgent order and need it delivered by a specific date, please contact us to ensure we can meet your timeframe.
Do you ship internationally?
Yes we do, please check out our shipping guide for more details on which countries we ship to and the cost of shipping.
Do you offer returns?
Yes we offer a 30-day refund period, please check our refund policy for more details.
Can I pick up my order in-store?
At the moment, we do not have a physical store location. However, we occasionally pop up at markets around Sydney, Australia. If you are in Sydney and able to travel to markets, please contact us directly to arrange pick up, and we will send you a code to waiver the shipping fee at checkout.