FAQs
general
Yes! Every piece at Intuitive Charms is handcrafted with care and intention. All items are made to order, so each one is uniquely yours.
We use natural gemstones, quality beads and durable cords. Each crystal is chosen for its energy and beauty, ensuring every piece feels special. For more information, check out the description in each product to see specific materials used.
Yes - each jewellery piece contains genuine crystals unless specified in the product description. We uptake the most care in sourcing high quality material.
Yes, we love creating meaningful custom pieces. Get in touch through our contact page to chat about your idea.
To put on an adjustable bracelet pull on the beads next to the clasp to open the bracelet. It will extend from each side. After putting it on your wrist, hold one of the end beads with the hand the bracelet is on, and using your other hand pull the other side. Please check this video for a demonstration.
sizing
Measure your wrist using our size guide here.
Yes, as we custom make all products, we are able to make any size you desire. if your wanted size is not listed on the product page, please contact us directly.
Yes, please refer to our returns & exchange policy. Please note you will need to cover all costs for shipping.
If you're purchasing as a gift, we recommend the following sizes:
- Kids under 12: Size XS (14.5cm or smaller)
- Adult woman with small wrists: Size S (15.5cm or smaller)
- Adult woman: Size M (17cm)
- Adult woman with larger wrists: Size L (18cm or larger)
- Adult man with small wrists: Size M (16.5cm or smaller)
- Adult man: Size L (18cm)
- Adult man with larger wrists: Size XL (19.5cm or larger)
These are general guidelines, so we recommend measuring the recipient's wrist, or comparing it to your own as a reference.
maintenance
Like all well-loved treasures, our jewellery may gently age over time. While gemstones won't tarnish, some - such as rose quartz - may lighten with constant sunlight exposure. Highlight beads will slowly fade to clear, adding to their story. Our gold stainless steel pieces are PVD plated for lasting shine, though natural fading may occur depending on your skin type and how often they're worn.
You can shower and swim with your jewellery on. However, note that some details, such as the highlight beads, may fade or tarnish over with water exposure. For optimal condition, keep the jewellery out of water and take it off when exercising.
Yes we offer repairs starting from $10. Please contact us directly to let us know what needs repairs and we will give you a quote.
* If your jewellery has been delivered damaged, please get in touch with us right away so we can arrange a full refund.
orders & delivery
Since all items are handcrafted, please allow a short processing time before shipping. In most cases, it will take 3-7 business days before being shipped. During peak seasons items may take longer to dispatch, but we will notify you for any delays. After dispatch it will depend on which shipping option you have picked. Please look at our shipping guide for more details.
After your order is dispatched, we will notify you and provide a shipping tracking number, where you will be able to track the status of your order.
We currently ship to Australia wide using Australia Post. We charge a flat rate of $10 for regular postage and $20 for express postage. All orders are packaged inside a box to ensure delivery security.
Yes we do, we charge a flat rate of $20 for express shipping which includes express dispatch. We will do our best to dispatch within 1-3 business days of purchase date. However, please note that for larger orders, processing times may take a little longer. If you are placing a large or urgent order and need it delivered by a specific date, please contact us to ensure we can meet your timeframe.
At this time, we're only shipping within Australia. If you're located outside of Australia, we'd still love to hear from you! Please contact us directly to express your interest. With enough requests, we'll look into opening international shipping in the future.
Yes we offer a 30-day refund period, please check our refund policy for more details.
At the moment, we do not have a physical store location. However, we occasionally pop up at markets around Sydney, Australia. If you are in Sydney and able to travel to markets, please contact us directly to arrange pick up, and we will send you a code to waiver the shipping fee at checkout.